CARL ERMENTROUT                   microsoft certified professional

 7702 Temple Road
Philadelphia PA 19150-2220        mobile: 704.516.8862      carl@ermentrout.com     

 

                                                                                                

2003 Nov- 2007 Sept             CUSTOMER SERVICE / HELPDESK
PCA International   Matthews, NC
   Telephone tech support for cameras & computer systems (DOS, Macintosh & Windows)  for PCA Photo studios.

 

 

2002 May – June                  HELPDESK SUPPORT
Mecklenburg County LUESA-IT, Charlotte, NC
   Support of Microsoft applications & operating systems including Win2000Pro & XP. 

   Assigning, managing & documenting tickets.

 

 

2001 Jan – 2002 April           CUSTOMER SERVICE / FIELD TECH
IBM       Charlotte, NC
   Telephone support of various internet & network connections for remote IBM employees & customers.
    Support of IBM applications & operating systems including  Win2000, WinXP & MS Office.

 

 

1999 Aug- 2000 March          CUSTOMER SERVICE / SOFTWARE SUPPORT
Saber Corp       Rock Hill, SC  
   Troubleshooting customers' networks, peripheral equipment & portable input devices.

   Telephone tech support of customers’ networks, web & software development.

 

 

1999 Jan-July                        CUSTOMER SERVICE / TECHNICAL SUPPORT
Info Avenue    Fort Mill, SC

   Software support for internet customers using various operating systems, including Windows, Linux & Macintosh. 
   Strong customer relations & trouble-shooting skills.

 

 

1995-1998                              SERVICE ENGINEER
LK Metrology Systems   Brighton, MI

   Building, installing, moving, servicing, calibrating & programming, teaching customer personnel in programming & operating of
   Coordinate Measuring Machines;  Also transporting & setting up demonstrations.  Repairing & installing peripheral devices.

1993-1995                             SALES REPRESENTATIVE
Travelers       Syracuse, NY

   Selling life insurance & securities & underwriting mortgages.
   Held required state & federal licenses.

 

 

1985-1995                             ELECTRICAL / BUILDING INSPECTOR 
City of Syracuse, Code Enforcement & Housing Authority

   Inspecting existing & new commercial & residential buildings for local, state & national structural, fire & electrical codes.

 

 

1981-1985                             CARPENTER & FOREMAN

EnTherm Inc & Ed Irish Construction  Syracuse, NY

   Finish carpentry, commercial & residential renovations, concrete work; complete kitchens & baths.

 
1976-1980                              SELF-EMPLOYED            
Arnoldsburg, WV

   Carpentry, plumbing, electrical, sign-painting & taught stained glass classes for Parkersburg Community College.