CARL ERMENTROUT microsoft certified professional
7702 Temple Road
Philadelphia PA 19150-2220 mobile: 704.516.8862
2003 Nov- 2007 Sept CUSTOMER SERVICE / HELPDESK
PCA International Matthews, NC
Telephone tech support for cameras & computer systems (DOS, Macintosh & Windows) for PCA Photo studios.
2002 May – June HELPDESK SUPPORT
Mecklenburg County LUESA-IT, Charlotte, NC
Support of Microsoft applications & operating systems including Win2000Pro & XP.
Assigning, managing & documenting tickets.
2001 Jan – 2002 April
CUSTOMER SERVICE / FIELD TECH
IBM Charlotte, NC
Telephone support of various internet & network connections for remote IBM employees & customers.
Support of IBM applications & operating systems including Win2000, WinXP & MS Office.
1999 Aug- 2000 March
CUSTOMER SERVICE /
Saber Corp Rock Hill, SC
Troubleshooting customers' networks, peripheral equipment & portable input devices.
Telephone tech support of customers’ networks, web & software development.
CUSTOMER SERVICE /
Software support for internet customers using various
operating systems, including Windows, Linux & Macintosh.
Strong customer relations & trouble-shooting skills.
1995-1998 SERVICE ENGINEER
LK Metrology Systems
installing, moving, servicing, calibrating & programming, teaching customer
personnel in programming & operating of
Coordinate Measuring Machines; Also transporting & setting up demonstrations. Repairing & installing peripheral devices.
1993-1995 SALES REPRESENTATIVE
Selling life insurance & securities & underwriting mortgages.
Held required state & federal licenses.
1985-1995 ELECTRICAL / BUILDING INSPECTOR
Inspecting existing & new commercial & residential buildings for local, state & national structural, fire & electrical codes.
1981-1985 CARPENTER & FOREMAN
EnTherm Inc & Ed Irish Construction
Finish carpentry, commercial & residential renovations, concrete work; complete kitchens & baths.
Carpentry, plumbing, electrical, sign-painting & taught stained
glass classes for